I received two emails this weekend. Both were as a result of autoresponder follow ups these people were receiving from my business.
The first was full of expletives that aren’t worth repeating. The second I shall remember always. It affected me so much that I felt compelled to write this article and share my story with […]
Winclear :Alerts are critical so that if someone else uses Bill’s computer and loads spyware/malware you find out immediately
When customers are referred to other members within an organization, they can feel frustrated and perhaps even become hostile if they feel they are getting the “run around”. Read on for some great tips on handling the referral process so that your customer keeps on coming back.
If you deal at all with the […]
No doubt we have all heard by now of the statistic stating that what we say accounts for only 7% of our communication (body language accounting for 55% and tone of voice for 38%). Nevertheless, the way in which you express yourself can have a huge impact on your customer or whoever else you […]
With customers being smarter, more cost conscious, more product knowledgeable and more demanding, improving customer service has become a major focus within many businesses. In Customer Satisfaction is Worthless; Customer Loyalty is Priceless, author Jeffrey Gitomer contends the real solution is shifting the paradigm away from customer service to customer loyalty. This may […]